Accenture’s recent research has revealed that operating model maturity is advancing among organisations in all industries. Insights from the research pointed to four levels of operational maturity: stable, efficient, predictive, and future-ready. Each level is grounded in and enabled by progressively more sophisticated technology, talent, processes, and data insights.

Future-ready organisations are fully focused on digital transformation, to gain the agility and resilience needed to thrive amid uncertainty. This includes leveraging rich data for decision-making, augmenting human talent with artificial intelligence (AI), and employing agile workforce models. At the top, future-ready organisations realise higher efficiency and derive more profit as they tend to be 1.7x more efficient (lower operating expenses per dollar of revenue), and 2.8x more profitable than those at other levels of operational maturity.

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