Can SIA be more than an airline?

SINGAPORE (Feb 12): Singapore Airlines hit some unexpected turbulence in recent weeks when it attempted to impose charges for credit card bookings for flights out of Singapore and automatically add travel insurance to tickets booked on its website unless customers specifically “opt-out”. In the face of fierce criticism, it quickly back-pedalled on both initiatives.

“We have to accept that some things may not work,” CEO Goh Choon Phong told reporters at a recent event. “We have to have a mindset change to fail fast.”