customer experience

Digital Economy

Navigating the blank space in Singapore’s concert tourism

Can AI help maximise Singapore’s potential as a premier destination for concert tourism?

News

Tech news in less than 5 minutes – September 2024

Bite-sized news on cloud computing, customer experience, HR management and Google's Pixel Watch 3.
Tech news in less than 5 minutes – August 2024 - THE EDGE SINGAPORE

News

Tech news in less than 5 minutes – August 2024

Bite-sized news on the technologies used at the Paris Olympics 2024, deepfake concerns and prioritising customer experience.
Humanising businesses with tech - THE EDGE SINGAPORE

CXOs

Humanising businesses with tech

How can experience management become a self-tuning system of action to help build emotional connections with customers?

In Focus

How genAI has truly revolutionised chatbots (finally) to deliver engaging customer experiences

Today’s generative AI chatbots are far easier to love, making it easier for brands to deliver the best customer experience.

In Focus

How AI-powered tools are transforming customer experience in Southeast Asia

Conversational commerce is expected to bring $12 billion to the e-commerce market by the end of 2023. And AI is here to help.

Digital Economy

Transforming payments and app development

How are Mandai Wildlife Group, DSO National Laboratories and Petronas transforming to deliver better business outcomes?
Finding the human touch in a sea of bots - THE EDGE SINGAPORE

In Focus

Finding the human touch in a sea of bots

Augmenting advancements in generative AI and automation can drive empathy in customer interactions.
Personalised experiences drive loyalty for spend-conscious consumers in Singapore - THE EDGE SINGAPORE

News

Personalised experiences drive loyalty for spend-conscious consumers in Singapore

They will remain loyal to companies that deliver faster service and offer personalised experiences and data security: Salesforce
A local spin on voice AI - THE EDGE SINGAPORE

In Focus

A local spin on voice AI

Here's how Wiz Ai is offering voice AI solutions that effectively cater to businesses in Southeast Asia.
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