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The new normal

Samantha Chiew
Samantha Chiew • 4 min read
The new normal
These hotels are vamping up their cleaning protocols
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Concerns over Covid-19 mean hotel groups around the world are announcing new cleaning protocols to reassure guests.

SINGAPORE (June 19): The “circuit breaker” measures have been lifted, and it won’t be long before hotels start opening their doors to guests. However, the Covid-19 outbreak remains a concern so this means hotel groups everywhere are rethinking their cleaning protocols. It is not just about maintaining social distancing to keep guests safe — hotel groups are also increasing the frequency of cleaning public areas, providing more hand sanitisers available while training staff in protective protocols. Take a look at what these hotels are doing to prepare for the new normal while giving guests that peace of mind.

The Fullerton Hotels and Resorts

Both The Fullerton Hotel Singapore and The Fullerton Bay Hotel Singapore — including the hotels’ nine restaurants and bars — have received the SG Clean certification, an official endorsement by the National Environment Agency (NEA), which certifies the high standards of public hygiene.

Fullerton has also enhanced its deep cleaning practices by upskilling its dedicated inhouse team, aided by external experts in food and water safety, hygiene and infection prevention. From the point of arrival to check-in, guests can expect elevated levels of protection — including temperature taking, contact tracing and touchless payment transaction devices to minimise physical contact between guests and front office team members. Meanwhile, surgical masks, touch-free hand sanitiser dispensers and air purifiers are also readily available for all guests within the hotel’s public spaces.

Banyan Tree Hotels & Resorts

The Banyan Tree Group is preparing for the return of travel by partnering with Bureau Veritas, one of the world’s leading certification bodies, to co-develop a proprietary label and set of protocols. In this partnership, Banyan Tree will be launching the Safe Sanctuary Programme, which mong other things, it aims to keep its staff and guests safe and healthy, give guests a safe vacation environment while maintaining enhanced standards of hygiene and safety to prevent unplanned shutdowns as a result of onsite infections. This programme will be rolled out progressively from June through all of Banyan Tree’s properties. It has more than 40 areas of enhanced protocols, which includes screening procedures and hygiene stations. Guests can also expect rigorous cleaning and distancing protocols in all properties, digital devices to promote contactless transactions as well as highly educated and trained staff in all its resorts and hotels.


Samujana, a secluded luxury villa estate in Thailand’s Koh Samui, has successfully responded to the challenges of travelling during the Covid-19 era. Some even consider the property has provided a blueprint of what is to come for hoteliers all around the world.

With flights to Koh Samui already resumed, Samujana is focused on its commitment to the cleanliness and safety of its guests and employees. It has also created a new role in its ranks to pay focus to this commitment: The health and hygiene manager will be responsible for the implementation of and ongoing execution of Samujana’s cleanliness commitment.

As a further commitment to cleanliness without compromising on its five-star service, Samujana is working with Hong Kong’s Portier Technologies, a guest-facing technology provider. With the Portier Phone, guests can benefit from contactless services. For example, they can stay in touch with their villa hosts, call them and request help or access to on-site services from a single place. Through the Portier platform, guests can also carry the Portier phone off-property and be updated on Covid-19-related topics on-the-go.

Anantara Hotels, Resorts and Spas

From the moment they are transferred from the airport to the time they leave the resorts, Anantara guests can “stay with peace of mind” knowing they are benefitting from enhanced guidelines compliant with several expert advisories including the World Health Organisation (WHO) as well as Ecolab and Diversey, global leaders in hygiene services.

Not only will the airport limousine service be fully sanitised after every trip, all hotels are also implementing enhanced levels of sanitation with the use of Environmental Protection Agency (EPA) approved disinfectants. These enhanced hygiene measures will include the use of electrostatic spray technology, the availability of hand sanitisers as well as a range of specific extra measures such as disinfecting hotel key cards to ensure guests’ health and safety throughout their stay.

Not only that, Anantara has also introduced extra measures to ensure guests’ health and safety while maintaining Anantara’s level of luxury, including personalised fitness and holistic classes as well as introducing the latest heating, ventilation and air conditioning (HVAC) system technology for high-performance air filtration in every room.

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