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V-ZUG sets the platinum standard for service and innovation

Jasmine Alimin
Jasmine Alimin4/19/2022 09:50 AM GMT+08  • 6 min read
V-ZUG sets the platinum standard for service and innovation
Yen Chong: It is paramount for me to have good appliances in my kitchen
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When you own a V-ZUG product, you not only possess one of the finest appliances backed by a century of Swiss technology and product innovation, but also hold the key to a world of unparalleled privileges that cater to your every whim and desire.

That includes the positive experiential journey that starts from the moment you step into the showroom right down to the personalised customer service you receive long after you make your first purchase.

These busy working mothers share how V-ZUG’s appliances are not just easy to operate and clean, but have improved their lives and turned them into formidable home cooks.

Beauty in design and function

Yen Chong, deputy general manager at Qingjian Realty Group considers product quality and service as priorities when shopping for appliances for her home along Braddell Road. To complement her avant garde kitchen, she chose the sleek design of V-ZUG’s Combi-Steam and Combair ovens, as well as V-ZUG’s induction hob, gas cooker and hood.

“It is paramount for me to have good appliances in my kitchen. V-ZUG is a worthy investment as one can feel the sturdiness and quality of its products when touching the components such as the door handle and tray of the oven. Other common brands simply do not have the same feel. In addition, V-ZUG offers such great versatility when it comes to cooking, whether it’s steaming, roasting or braising. My meat dishes remain extremely juicy and tender even when well-done,” says Chong.

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When it comes to customer service, V-ZUG sets a really high bar. “My concerns are immediately dealt with and I can get amazing cooking tips from the chef. V-ZUG organises bespoke cooking classes for customers at its very own kitchen at Scotts Square too!” she enthuses.

During her home renovations, the V-ZUG technical team also went the extra mile to coordinate with Chong’s electrician and carpenters to install the appliances. “I am very impressed with their speed and personalised service.”

When hosting parties for her friends, Yen engages V-ZUG’s gourmet academy chefs to cater a range of delicious dishes. This way, she can focus on her guests. “Prior to the party, the chef will do a preliminary assessment of my kitchen setup as well as my cuisine preferences to plan a suitable menu for the function,” she shares.

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Professional technical support

V-ZUG concierge service is designed to offer you quick and convenient support for your appliances during and after installation. Not only will the support team perform on-site inspections of all appliances to ensure they are in optimal condition, they will also show you the best way to clean and maintain your appliances.

No wonder legal counsel Marilyn Chia was impressed with V-ZUG’s “extremely professional and patient” technicians who helped make installation a breeze. In her Spottiswoode home, she owns the Combi-Steam oven, as well as the induction hob and hood.

She was introduced to V-ZUG when she visited the showroom with her friend, and was instantly blown away by the aesthetic beauty and functionality of the appliances. Subsequently, she has had a positive experience with the brand, from sales to after-sales service.

“The Combi-Steam is the appliance I use the most, especially the Regeneration function which is similar to a microwave. Everyone should own this 3-in-1 oven – it reheats perfectly without drying the food out,” shares Chia. “I cook more especially when I host at home and so far, the appliances have served me very well. I don’t think I can live without V-ZUG now!”

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Unmatched product reliability

An expert home cook who picked up skills from her chef mother, Cathy Chia invested the most in her kitchen at her new condo in Hougang. Her smart kitchen includes V-ZUG’s Combi-Steam for all-purpose cooking, Combair for baking, gas cooker for stir-fry dishes, and zoneless induction hob and hood for flameless cooking.

“The gorgeous V-ZUG showroom really caught our attention. Unlike other luxury brands, V-ZUG offers so much value for money in terms of its product design, smart features and the impeccable service, in addition to the staff’s extensive product knowledge and excellent post-sales support,” says the former IT consultant, who is the founder of babycare portal Adertek.

She adds: “What sealed the deal for us was the one-on-one session we had with V-ZUG’s gourmet academy chef who cooked us a three-course meal, during which we could ask questions and learn more about the products’ features.”

To her, after-sales service and technical support are often overlooked features that she and her family find extremely important when purchasing high-end brands. “V-ZUG’s customer service is amazing. Once, the flame of my cooker went off after three hours (a safety feature I wasn’t aware of) and I contacted the concierge for technical support. Within the day, I got a reply, and within two days the technician was in my home conducting checks and explaining the stove’s safety features.”

She continues: “I’m also happy that we got the 10-year warranty which includes complimentary repair of any defects. I definitely have no regrets buying V-ZUG as it gives me so much pleasure to use.”

Exclusive customer programmes

Owning a V-ZUG goes beyond having a beautiful appliance in your gorgeous kitchen. One of the after-sales features that Priscilla Li thoroughly enjoys is V-ZUG’s weekend cooking classes which she attends regularly. “Not only do I get to learn new recipes, I also get to discover new things about the appliances and their digital features. This is something you will never get from any other brand,” says Li, who works in the healthcare industry.

Li has lived in a condo at River Valley for over two years now with her husband and two sons, and enjoys preparing steamed and grilled dishes like char siew or pork ribs. A user of the Combi-Steam and Combair ovens, Li feels a sense of achievement whenever she prepares a wide array of cuisines and dishes using V-ZUG’s innovative functions.

Despite the premium price tag, Li believes V-ZUG offers high value for money and would certainly recommend it to friends and family. “I was very impressed by the knowledgeable and friendly staff at V-ZUG’s showroom, not to mention the quality and design of the appliances and multiple functions. I would definitely recommend it over other premium brands because they have the strongest after-sales service and support. I can WhatsApp them any time or day and get a prompt response,” she shares.

PHOTOS: Albert Chua/The Edge Singapore

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