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TPG Telecom's operations held back by lack of investment

Benjamin Cher
Benjamin Cher7/26/2019 08:00 AM GMT+08  • 5 min read
TPG Telecom's operations held back by lack of investment
SINGAPORE (July 29): More than half a year after the highly anticipated launch of TPG Telecom, Singapore’s long-awaited fourth telco, its services have been found wanting. A recent report by mobile analytics company Opensignal highlights the deficiencie
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SINGAPORE (July 29): More than half a year after the highly anticipated launch of TPG Telecom, Singapore’s long-awaited fourth telco, its services have been found wanting. A recent report by mobile analytics company Opensignal highlights the deficiencies of TPG’s coverage.

After luring customers with $0 plans and unlimited data, the telco has been providing lower-than-average download and upload speeds. At 26.1 Mbps and 5.1 Mbps respectively, both speeds were more than 50% slower than those of the three main mobile network operators. Apart from slower data speeds, TPG customers also experienced “no signal” 4.5% of the time, compared with the next worst telco, M1, whose customers found themselves without a network signal 1.6% of the time.

To be sure, even before TPG started operations in Singapore, the Australia-based telco had reportedly experienced a series of hurdles. It had to ask the Infocomm Media Development Authority (IMDA) of Singapore for an extension in order to be able to fulfil its coverage conditions, citing difficulty in getting locations to place its cell and radio towers.

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