SINGAPORE (Jan 15): At the 120-year-old École hôtelière de Lausanne (EHL), executive dean Inès Blal is aiming to train a generation of technology-ready hoteliers. “We try to instil in them customer-oriented service excellence,” Blal says. “It is just another challenge for us — to deliver competencies to our students so that they can face any new change in the environment. Those changes can be anything from robots to hotel substitutes like Airbnb.”

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