SINGAPORE (Apr 27): Prudential Singapore has rolled out an artificial intelligence-powered health app providing access to healthcare services and real-time health information.

Called Pulse by Prudential, the app designed in collaboration with UK-based Babylon Health, allows users to undergo a virtual assessment to understand their likelihood of acquiring chronic diseases such as diabetes and hypertension, based on their imputed habits.

It also allows unwell users to check on their symptoms and consult a doctor at a flat rate of $15. Here, patients can seek advice on most ailments save matters pertaining to pregnancy and dermatological conditions.

Collectively, these features serve to aid Singaporeans in taking better care of their health and well-being, especially during this health crisis.

“The launch of the app in Singapore is timely in light of the Covid-19 spread and the circuit breaker measures,” said Dennis Tan, CEO of Prudential Singapore, at a media briefing on Monday.

“With pulse, one can have real-time health information at their fingertips and ready access to a doctor without having to leave their homes”.

See : Prudential aims to reinvent the insurance game with technology

Aside from this, Pulse users will receive a daily allowance of $100 for up to three months if hospitalised for Covid-19.

Meanwhile, all Prudential customers can claim $200 a day for two months if hospitalised for Covid-19 until July 1, while those using Pulse will receive an additional month of coverage till July 31.

These benefits are part of Prudential Singapore’s $1.5 million PRUcare relief package for businesses and individuals affected by the novel coronavirus. 

To-date, about $800,000 of this has been disbursed since its launch in February. Of this, a vast majority were from individuals, notes Tan, adding that the company also received queries from small and medium enterprises.

Healthcare to health

While several telehealth platforms are already in the market, Tan stresses that Pulse stands out from the rest due to its “all-in-one” features that cater to the holistic well-being of users.

Other features to come include wealth and business management services, as well as allowing existing customers to submit their claims digitally.

The insurer’s latest move is in line with its shifted focus from a traditional role of just paying out claims to now taking an interest in the well-being of its clients.

With a life expectancy of 84.8 years, Singaporeans are said to have one of the longest lives in the world. Still, Tan points out that Singaporeans spend an average of 10.6 years in ill health as two in five aged 60 and above grapple with three or more chronic illnesses.

Says Tan: “With Pulse, we want to make people make the shift from healthcare to health to make them more aware of the potential disease risks and the lifestyle gaps they have, so that they can take proactive steps to manage their health a lot better”.

"If our customers are healthy, we are healthy".