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98% of APAC enterprises say business would have been negatively impacted had they not digitised customer engagements

Amala Balakrishner
Amala Balakrishner3/4/2021 10:53 AM GMT+08  • 2 min read
98% of APAC enterprises say business would have been negatively impacted had they not digitised customer engagements
Increased digital engagement was a core part of solutions for every enterprise dealing with the pandemic: Twilio
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Failing to digitise their customer engagements in 2020 would have negatively impacted their business, according to 98% of enterprises in Asia Pacific.

This was revealed in the NYSE-listed Twilio’s 2021 State of Customer Engagement Report released on Mar 2.

This report captures the perspectives of over 2,500 enterprise decision-makers in countries such as the United States, the United Kingdom, Germany, Australia, Japan and Singapore.

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