Failing to digitise their customer engagements in 2020 would have negatively impacted their business, according to 98% of enterprises in Asia Pacific.

This was revealed in the NYSE-listed Twilio’s 2021 State of Customer Engagement Report released on Mar 2.

This report captures the perspectives of over 2,500 enterprise decision-makers in countries such as the United States, the United Kingdom, Germany, Australia, Japan and Singapore. 

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