The quarter that ended December 2019 is one that Singapore Airlines’ CEO Goh Choon Phong will remember for quite some time. For that three-month period, Singapore’s flag carrier recorded its highest-ever revenue, passenger carriage, and at a record-high capacity to 137 destinations.
However, everything practically ground to a halt in the following quarter as governments slammed borders shut in a belated attempt to stop the Covid virus from being spread by air travellers.
As SIA has no domestic routes to speak of, the hit to Singapore’s flag carrier was harder compared to most other airlines. “You can imagine the stress on an organisational level,” recalls Goh on May 19.