SINGAPORE (Nov 15): NetLink Trust says in an update at 7.02pm on Friday that some telecoms service providers are still experiencing service difficulties although most of the damaged cables have been restored.

“As a result, the estimated time of full restoration has been revised to early tomorrow morning (November 16, 2018),” says NetLink Trust who adds that restoration works are ongoing.

The service disruption which started at around 2.50pm Wednesday was caused by a contractor when he severed a number of fibre cables while performing construction works along Tampines Avenue 9 for a third party.

About 10,000 users in the eastern parts of Singapore -- Pasir Ris, Tampines, Changi and Loyang -- were affected by the disruption to fibre broadband services, said NetLink Trust in a statement later that day.  

NetLink Trust says it takes a serious view of such disruption in services caused by errant third parties and will take all necessary actions against the errant contractor.