SINGAPORE (Feb 23): OCBC Bank’s retail customers can now verbally ask Apple’s virtual assistant, Siri to help check their bank balances, credit card overview and make e-payments via the latest version of the OCBC Mobile Banking app and OCBC Pay Anyone app.

The e-payments can be made instantly to any bank account in Singapore, including bank accounts not linked to the PayNow service that that enables funds transfers using mobile or NRIC numbers.

Both apps that the service runs on are programmed to authenticate transactions with the bank account owner’s fingerprint or facial recognition.

The service is now available to all OCBC Bank customers using iPhone devices that are running on at least the iOS 11 software and the latest version of both the apps. However, facial recognition for authentication is only available on iPhone X devices.

This voice banking innovation was developed by OCBC Bank’s in-house mobile developer and E-Business teams.

OCBC came up with this innovation in response to how customers are increasingly using voice assistance on the mobile devices. It also rolled out a similar service to its business banking customers in Oct 2017.

Aditya Gupta, head of business Singapore of OCBC says, “This is just a start – we will continue to embed ourselves in our customers’ everyday lives using voice-powered AI tools which they will be able to use for more banking transactions such as bill payments, money management and common servicing requests in the future!”