Organisations that embrace IT automation view their IT teams as critical to business growth

The Edge Singapore
The Edge Singapore12/29/2021 11:55 AM GMT+08  • 2 min read
Organisations that embrace IT automation view their IT teams as critical to business growth
Embracing automation could also help retain talents in technical roles as such employees are faced with high workloads: Ivanti
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Organisations with more than half of IT services automated are more likely to view their department as critical to business growth and strategy, according to a survey by automation platform provider Ivanti.

As the Covid-19 pandemic accelerated the shift to remote work, employees expect to be able to connect with various devices to corporate networks, data and services. The need to keep these devices and services connected has placed additional stress on IT team members, which could be alleviated by the implementation of automated IT services.

The study found that the majority (55%) of respondents reported automating IT processes saving the IT department 1 - 8 hours per service request.

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