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Putting consumer safety at the forefront of every retailer's agenda

Ian Lim
Ian Lim 6/27/2022 10:34 AM GMT+08  • 6 min read
Putting consumer safety at the forefront of every retailer's agenda
As the retail digital ecosystem continues to expand, so will the threat surface. So how can retailers combat cyber threats? Photo: K8/Unsplash
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In April 2020, nationwide lockdowns across Southeast Asia led to a collective shift in the region’s shopping habits. Since the pandemic started, online shopping went from being a convenience to a necessity overnight, heralding the addition of 70 million new shoppers, according to Bain & Company.

Two years on, the digitalisation of the retail industry has proved to be a beacon of optimism as it moves towards a trajectory of growth, with Google and Temasek forecasting the e-commerce industry to grow to $7.5 billion by 2026. Buoyed by strong online consumption, the industry looks poised to contribute to the region’s 5.1% growth forecast by the Asian Development Bank.

Indeed, the digitalisation of the industry has provided small businesses with a low barrier to entry for commerce and access to a wider pool of customers; while creating various jobs across the ecosystem, from delivery riders to fulfilment specialists.

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