The media is awash with articles discussing digital transformation and the importance of data in decision making.
The industry is being convinced of the benefits of turning insurance from an analogue into a digital market – ‘it’ll be quicker and will reduce costs’. But can we be confident that the market is truly ready for such an approach and is it what’s best for the market? Here’s what automation might mean for the market and the people working in it.
Bringing automation back down to earth