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Zalora turns to Freshworks to deliver better customer experiences

Nurdianah Md Nur
Nurdianah Md Nur4/12/2022 04:45 PM GMT+08  • 2 min read
Zalora turns to Freshworks to deliver better customer experiences
Zalora saw a significant reduction in abandoned carts and an increase in the number of loyal customers, thanks to Freshworks. Photo: Pexels
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Fashion and lifestyle online retailer Zalora is leveraging Freshworks’ solution to respond faster and exceed its customers’ expectations.

Zalora initially used multiple systems and applications for customer support activities, which led to data silos that hindered its customer service agents from promptly delivering help.

With Freshdesk Omnichannel, its agents can get a unified view of customer interaction and transaction history across digital channels, empowering them to engage in more personalised conversations that help increase customer retention.

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