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Using cloud and data analytics to address the demands of the digital business

Nurdianah Md Nur
Nurdianah Md Nur • 5 min read
Using cloud and data analytics to address the demands of the digital business
Here’s how Grab and other organisations are leveraging cloud and data analytics tools to address the requirements of digital enterprises. Photo: Bloomberg
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Here’s how some organisations are leveraging cloud and data analytics tools to address the requirements of digital enterprises.

Using Zoom to enhance employee experience

Grab is using Zoom’s solutions to empower its employees across Southeast Asia to succeed in the flexible and hybrid work environment.

It has deployed Zoom Rooms and Zoom Whiteboards across 400 office meeting and conference rooms to enable better collaboration among its employees. Zoom Events and Mesh are also utilised for internal town halls, leveraging the Zoom platform’s inherent reliability and security for large-scale company events.

Grab also uses Zoom Meetings and Webinars to communicate virtually with hybrid teams, partners and customers. The company has also integrated Zoom for Workspace Reservation, in addition to having piloted the use of Zoom IQ for Sales — a conversational intelligence software — to upskill account managers of the Grab For Business platform.

“At Grab, we recognise the importance of building a work culture of collaboration and continued growth, and this is only possible if we set our teams up for success with the right technology and resources. With our teams spread across Southeast Asia and beyond, integrating with Zoom across a wide range of use cases enables us to collaborate and work effectively,” says Adam Seyer, Grab’s head of Engineering for Grabber Technology Solutions.

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“We’re thrilled to support Grab’s mission to drive Southeast Asia forward with our platform solutions. Zoom has always been committed to providing our customers with a reliable and secure platform designed for collaboration, which will underpin all other business priorities — from enhancing employee experience to transforming customer experience,” says Ricky Kapur, Zoom’s head of Asia Pacific.

Honda fosters a company-wide data culture with Qlik

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Photo: Pexels

Honda is establishing a data culture across its organisation by using Qlik to support various business processes.

For instance, the Japanese automobile manufacturer is leveraging Qlik’s tools to carry out root-cause analysis of sales situations by combining multiple data sources. It also uses Qlik to analyse the occurrence of quality problems and third-party evaluations in collaboration with social media and analyse Honda’s positioning on various factors, including performance reports.

Additionally, Honda has combined Qlik solutions with IBM’s Watson AI platform to create a robot for natural-language analysis and recommendations. The robot responds to questions regarding information likely to impact the number of cars sold, and Qlik carries out the analysis needed to formulate the answers.

“Qlik solutions first turn raw data to analytics-ready data, making it actionable and offering new perspectives that quickly lead to actionable insights. What people need will vary depending on what department they work for and what task they are working on. Some people are creating things, others are analysing things in depth, and others are putting the information obtained to work. One good thing about Qlik is that it works very well when used in different ways,” says Noritoshi Yoneyama, assistant chief engineer of Honda’s Data Analysis and Utilization Section.

The company is also taking advantage of Qlik educational support to foster a corporate culture of data utilisation. “We need to establish a culture where everyone can put data to work, and we need to present environments and tools that make data easy to understand. This is where Qlik solutions play an important role: Enabling data literacy amongst our employees,” says Tsutomu Ogawa, Honda’s chief engineer of the Data Analysis & Utilization Section.

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Singapore Pools using Oracle to deliver a better customer experience Photo: Unsplash

Singapore Pools has migrated its on-premises applications monitoring system to Oracle Cloud Infrastructure (OCI) to provide customers with a more stable and secure betting experience.

The company previously lacked visibility of its IT environment, which impaired its ability to troubleshoot quickly when its online betting platform experienced downtime or performance degradation. The slow, manual and labour-intensive investigation process also required reviewing different modules and applications. This impacted bet placements and caused delays in providing betting services to its customers.

With the Oracle Cloud Observability and Management Platform (part of OCI services), Singapore Pools can monitor, analyse and manage multiple applications with increased visibility and automation through a single dashboard. The platform minimises risk, ensures proper and thorough data governance, and reduces management complexity.

Singapore Pools can now resolve issues in minutes, compared to hours previously. It also experiences fewer outages and has eliminated disruption during periods of high demand, as the dashboards and insights from Oracle’s solution allow it to optimise system resources in real-time continuously.

“Singapore Pools is transforming to deliver fast and reliable digital betting services, underscoring our commitment to creating a secure and responsible gaming environment. With OCI, we can now track every step of every transaction, including both new and old applications across online and offline environments. This has improved our ability to monitor our entire IT environment and deliver better and safer customer experiences as part of our commitment to provide a safer play environment for all,” says Yeo Teck Guan, the company’s chief business technology officer.

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