SINGAPORE (May 19): Local AI developer today announced that it has developed a chatbot for CIMB Bank, Singapore Branch. The chatbot called EVA is also known as the ‘Enhanced Virtual Assistant’.

The chatbot is designed to help business owners with their queries on Covid-19 financial schemes offered by the bank. CIMB is the first bank in Singapore to have developed a chatbot specifically for business owners seeking financial relief. It is also the bank’s first chatbot.

This AI chatbot is powered by Natural Language Processing and Named Entity Recognition, hence is able to understand subtler semantics of a human being. It can also accurately pick up the topic the user is asking for.

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